Returns and refunds

RETURN & REFUND POLICY

We want you to feel confident shopping with Nozuu Closet. We offer a 7-day return policy, meaning you have 7 days after your order is marked as delivered to request a return.

To qualify for a return, the item must be returned in the exact condition it was received - unworn, unused, unaltered, and free from stains, odors, damage, or signs of wear. All original packaging, boxes, dust bags, cards, accessories, or other items included with your order must also be returned.

Items that do not meet these requirements may be ineligible for a refund.

ORDER CANCELLATIONS

Please review your order carefully before purchasing.

Once an order has been processed or prepared for shipment, it cannot be canceled.

STARTING A RETURN

You must contact Nozuu Closet within 7 days of delivery before sending anything back. Any unauthorized return may not be accepted.

Once approved, the return must be shipped within 7 days, and valid tracking information must be provided.

HOW TO START A RETURN

To request a return or refund, simply click "Contact" on our website and send us your name, what you ordered, and the reason for the return.

We'll review your request and get back to you with the next steps and return instructions. Please wait for approval before shipping anything back.

Customers are responsible for return shipping costs and labels unless the return is due to an error by Nozuu Closet. Original shipping costs are non-refundable.

RETURN INSPECTION

All returns are inspected before a refund is issued. The returned item must match the merchandise originally shipped and include all the original packaging and accessories.

Items showing signs of wear, use, damage, alteration, stains, odors, missing pieces, or other changes in condition may be denied a refund.

EXCHANGES

We do not offer direct exchanges. You may return an eligible item and place a separate order for the item you want.

REFUNDS

Approved refunds will be issued to your original payment method after the returned item has been received and inspected. Processing times may vary depending on your bank or payment provider.

CHARGEBACKS & PAYMENT DISPUTES

We want every customer to have a positive and trustworthy shopping experience with Nozuu Closet. If you ever have an issue with your order, please reach out to us first. We're always happy to help and will do our best to find a fair solution.

For everyone's protection, we keep order details, tracking information, delivery confirmation, and customer communications. If a dispute is opened, this information will be provided to the payment provider to help resolve the matter.

We kindly ask that all disputes be made honestly and only after giving us the opportunity to assist you.

By placing an order with Nozuu Closet, you acknowledge and agree to our Return & Refund Policy.