Shipping and delivery

SHIPPING & DELIVERY POLICY

We know you're excited to receive your order, so we work hard to get packages out as quickly as possible!

PROCESSING TIME

Most orders are processed and shipped within 1–2 business days after your order is placed. Orders placed on weekends or holidays will begin processing the next business day.

During new drops, holidays, or other high-volume periods, processing may take a little longer. If there is ever a significant delay with your order, we'll do our best to keep you updated.

SHIPPING & DELIVERY

Once your order has been shipped, delivery time will depend on the shipping carrier and service selected at checkout.

Please keep in mind that processing time and shipping time are separate. Once a package has been handed over to the carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

TRACKING YOUR ORDER

Tracking information will be provided once your order has shipped. Please allow some time for tracking to update after your package has been accepted by the carrier.

Please make sure your shipping address is correct before completing your purchase. Nozuu Closet is not responsible for packages delivered to an incorrect address provided at checkout.

LOST OR DELAYED PACKAGES

If your tracking has not updated for an extended period or you believe your package may be lost, please click "Contact" on our website and send us your name and order information.

We'll be happy to help review the tracking information and assist with the next steps when possible.

PACKAGES MARKED AS DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please check around your property, with household members or neighbors, and contact the shipping carrier.

You can also reach out to us and we'll do our best to help with the available tracking information.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible through the "Contact" section of our website and include your name, order information, and clear photos of the item and packaging so we can review the issue.

QUESTIONS ABOUT YOUR ORDER?

We're always happy to help! Simply click "Contact" on our website and send us your name, order information, and question. We'll get back to you as soon as possible.

By placing an order with Nozuu Closet, you acknowledge and agree to our Shipping & Delivery Policy.